12 ott 2010

Exchange 2010: Android Exchange Activesync "failed to create account" error

When you attempt to connect an Android Phone to Exchange 2010 you continually got the message "Failed to create the account. Please try again later".

The problem seems to be with security rights.

The only way to fix this issue is by having access to Active Directory ADUC.

Go Active Directory Users & Computers (Enable Advanced Features if needed)

Open the properties of the user that is having the issue

Click on the Security Tab

Click the Advanced button

In the Default Permissions tab check the box at the bottom for "Include inheritable permissions from this object's parent"

Wait for AD to propagate (a few minutes)

If you running Exchange 2010 SP1 you  have to remove the Default Activesync Policy from EMS

Remove-ActiveSyncMailboxPolicy -id Default

3 commenti:

  1. Thanks for this post. I was fighting this issue and the missing piece was to remove the activesync policy and then create a new one after doing the security change. Other posts that mentioned the security issue failed to mention the policy.

  2. I agree! Worked like a charm!thanks for the post!

  3. Thanks worked great. The server re-created one automatically after removing.