19 mag 2010

Exchange 2010: The Save all attachment button does not work in Outlook and nothing appears when clicking the button

When users receive a MIME message from the Internet with attachments, Exchange 2010 Content Conversion sets Content-Id on all attachments, thus making them inline for Outlook. So Outlook is unable to list these attachments in "save attachments" command.

Currently, Outlook 2003/2007 only checks if PR_ATTACH_CONTENT_ID is present to decide if the attachments is suspect and hide it from the user (in the save all attach dialog). Outlook team would change this behavior so that Outlook looks for PR_ATTACH_CONTENT_LOCATION as well, and maybe check if R_ATTACHMENT_HIDDEN== true too.

With this Outlook design change, you will no longer have the same issue in Exchange 2010 environment.

That is why it doesn't work if we save attachments using the following methods:

1. Click File (menu) -> Save Attachments.
2. Open the mail, and go to the Office button
Save As
Save Attachments.
3 CTRL + A  and CTRL + V

This issue is supposed to fixed in Outlook 2007 SP3

5 commenti:

  1. We are currently moving to Exchange 2010 and this bug has come up during acceptance testing.

    Any news on when a patch will be available?

    Saving attachments individually when you have 10 files is not going to be a hit with my users.


  2. Hi Gary,
    Thank you for posting here.

    At this time the KB has not been published yet but the SP1 beta's is avaible for download and should resolve the issue.

  3. SP1 did not solve this problem. What to do?

  4. Hi Thomas,
    This issue should be correct in Outlook 2007 SP3.

  5. Saw indeed that Exchange 2010 broke this functionality in Outlook 2003; still not fixed in Outlook 2007 but *fully* restored in Outlook 2010.